The Smart City and users: how can the Smart City improve territorial management?

The development of new intelligent technologies opens up a horizon of solutions that respond to the current challenges of the growing development of territories. Find out what the development of a smart city consists of and how it can positively influence the life of its citizens as well as the management of territories.

The starting point: understanding the needs of city users

A smart city is above all developed by and for its inhabitants. To meet their various needs, it uses the latest technologies in the management of its various sectors (governance, environment, energy, transport) to make the existing infrastructures even more efficient.

For this approach to be successful, it must be based on transparent governance and the active participation of communities and users. It must be realized here that the emergence of smart cities is an innovation that has given rise to the development of new forms of organization whose processes are multisectoral and interactive.

When territories are involved in the development of a smart city, each section of territory must be considered as a sector with specific challenges: smart homes (home automation), or smart buildings (intelligent building management), but also smart energy, smart transport, smart logistics, etc.

A smart city collaborates with the Banque des Territoires and its players, which impacts all of its support and advisory missions with local authorities.

How can the smart city improve the daily life of citizens?

The challenges of the smart city are many. This smart city uses digital data collection to optimize the management of its services (water treatment, waste management, traffic, crisis management, etc.) on a daily basis. It also provides its citizens with access to real-time information, which is very useful.

smart city usagers iot

It also includes the concept of dematerialization, which favours a zero waste approach and facilitates administrative procedures and related processes. Concrete applications allow users to reserve their place in public transport and to adapt their bus, train or taxi journey in advance on demand. The aim of these connected experiments is to bring speed and comfort to users.Traditional urban players can, thanks to these technologies, extend their offers to sectors such as health (with digital services, notebooks, dashboards adapted to the needs of local populations). Citizens are then able to interact with each other, but also with the city and its resources. Network and smart city go hand in hand.

It is important to remember that the general infrastructure of a smart city must include various factors:

    • information and communication technologies (ICT),
    • the Internet of Things (IoT),
    • human and social capital,
    • partnerships in the public and private sectors.

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