How did the IoT solution deployed by Synox help VIPARIS meet its satisfaction and operational efficiency?
Viparis is the European leader in hosting conventions and trade shows. Each year it receives 10 million visitors (general public, professional visitors, spectators) and 800 events from all sectors spread over 9 sites in France…
Save time and download the PDF of this testimonial
The organizers’ concern is to ensure the visitors’ and exhibitors’ satisfaction by providing them a positive experience. Indeed, when organizers rent a space at VIPARIS, they necessarily incur costs for heating/air conditioning, cleaning, etc., which represent a budget that have to be under control. Thus it is important to be able to measure and report on the adequacy between perceived comfort and amonts committed.
- 1° The first step was carried out internally
For both of the problems raised a connected devices solution could be highlighted: the temperature measurement in buildings and the satisfaction level about hygiene of the sanitary facilities. Then, il was necessary to find technical partners both on the deployment of a network infrastructure and on the visualization and restitution interface.
- 2° Thus, the second step consisted in arbitration of technology used according to the needs.
The LoRa network quickly became successful thanks to its long-range and low cost characteristics in terms of energy consumptions required for devices. Viparis chose a private infrastructure to avoid a recurring cost per item and also to benefic from a mesh network in order to save the objects’ batteries.
- 3° The third and final step was the choice of the visualization platform.
After testing several platforms on the market, the Viparis teams were convinced by the Synox’s SoDATA#Viz data visualization platform. Indeed, Viparis was looking for an open solution, scalable, with a huge autonomy gave to users for the dashboard creation.
The ergonomic interface, the maturity of the interface, the price – functionality ratio and the responsiveness of the Synox team made the difference.
Today, 3 people per site use the solution daily, without counting the technical team, the service providers and the commercial service who use the consulting platform. Viparis think about the possibility to give access to its customers to offer more services to the solution implemented such as the availability of post-event reports.
Before the connected devices installation, sometimes it was our customers who noticed us a failure of the heating system… Now we can be proactive on this type of incident.
Jean-Baptiste LARDEUR, Technical Project Manager
« With a more than 500 000 m² exhibition hall surface to manage, it is hard to measure the temperature at all points, all along the day. Thus, ensuring a comfort level in this context represents a feat. The setup of connected devices became obvious for us.” says Jean Baptiste Lardeur, technical project manager.
At Viparis, the project represents a double challenge: first of all an operational challenge to identify the functional states of buildings deviations and second of all a challenge in terms of ability to propose new customer services.
The visitors comfort level is the first indicator that Viparis wants to measure. To this end, several hundreds of temperature sensors are placed in exhibition halls. It is now possible to link a zone temperature with its energy requirement to heat it or cool it. Therefore, it is easier to propose a real balance between the visitors’ needs in terms of comfort and energy cost. With the project implementation, Viparis was able to imagine new services organizing the event, while acting on teams proactivity in case of eventual problems linked to the heating or to the cooling.
In addition to the reception centre tempetature monitorin, the sanitaries satisfaction level was an important problematic. With an average 150 sanitaries per site, it is impossible to check the cleanliness level all day long and even more difficult to ensure it. Today, thanks to the solution implemented by Synox, it is possible to know the cleanlines satisfaction level in real time to trigger corrective action quickly.
Thus, the cleaning service became more efficient. Thanks to a satisfaction button installed on site the reported data reported that the customer satisfaction rate improved from 70 to 80%.
We have already made several unsuccessful and expensive POC before testing SoDATA#Viz but when we saw only one week after the POC signing our 50 devices curves in real time it promptly convinced us!
Jean-Baptiste LARDEUR, Technical Project Manager
As a subsidiary of the Paris Region Chamber of Commerce and Industry and the Unibail-Rodamco group, Viparis is the Europe’s leading convention and trade show organizer. It operates 9 major event venues in the region and welcomes more than 10 million visitors (general public, trade visitors, spectators) and 800 events from all sectors year. every Committed, it deploys an ambitious sustainable development strategy, Better Events 2030, based on 4 major pillars: a controlled ecological footprint, better mobility, reliable partners, and the mobilization of all.
As an IoT editor and integrator platforms, Synox supports companies and communities wishing to easily and safely implement their IoT project whatever the objects and technologies used.
It allows companies and communities to transform themselves by taking advantage of IoT emerging technology potential, in complete autonom in a sustainable development way
Activity: Convention and Exhibition Venue Manager
Creation date: 2008
Headcound: +400 employees
Implantation: Paris Ile-de-France
- The solution daily users belong to technical teams, sales departments and service providers
- + 800 sensors deployed on 3 sites
- To objectify the comfort and visitors well-being on all sites
- To identify the various buildings drifts in the operating condition
- To propose new services and improve customer experience and satisfaction
- Increase from 70 to 80% the satisfaction rate
- Real time comfort and quality service monitoring
- New services creation
- Increase operational efficiency