Smart Building
They trust us
How did the IoT solution deployed by Synox help VIPARIS meet its satisfaction and operational efficiency?
Viparis is the European leader in hosting conventions and trade shows. Each year, it receives 10 million visitors (general public, professional visitors, spectators) and 800 events from all sectors spread over 9 sites in Ile de France.
The problem
The concern of the organizers is to ensure the satisfaction of visitors and exhibitors by providing them with a positive experience. Viparis’ objective is to guarantee exhibitors and visitors an enhanced customer experience, in terms of comfort, environment and modernity.
What’s more, when organizers rent space from Viparis, they necessarily pay for heating/air-conditioning, cleaning, etc., which represents a budget item that needs to be kept under control. It is therefore important to be able to measure and report concretely on the adequacy between the comfort perceived by the visitors and the amounts incurred.
The implementation
The ergonomic interface, the maturity of the interface, the price-functionality ratio, coupled with the responsiveness of the Synox team made the difference.
In-house realization
After testing several platforms on the market, the Viparis teams were convinced by Synox’s SoDATA#Viz data visualization platform. Indeed, Viparis was looking for an open solution, scalable over time, with a great autonomy given to users for the creation of dashboards.
The choice of technology according to the needs mentioned
The IoT sensors deployed were: the
Adeunis Comfort CO2
for monitoring indoor air quality, and the Agora Opinion sensor for measuring satisfaction. In terms of connectivity, the LoRa network has quickly become a great success, thanks to its long-range properties and low power consumption requirements for objects. In view of the different use cases that can be implemented, Viparis has chosen a private infrastructure to avoid a recurring cost per object and also to take advantage of a mesh network to save the objects’ batteries.
The choice of the visualization platform
The LoRa network has quickly met with great success due to its long range and low cost properties in terms of energy consumption required for the objects. In view of the different use cases that can be implemented, Viparis has chosen a private infrastructure to avoid a recurring cost per object and also to take advantage of a mesh network to save the objects’ batteries.
Today, 3 people per site use the solution on a daily basis, not including the technical team, service providers and the sales department who use the platform for consultation. Viparis is studying the possibility of giving its clients access to more services, such as post-event reports.
Before the installation of connected objects, it was sometimes our customers who informed us of a malfunction of the heating system… We can now be proactive on this type of incident.
Jean-Baptiste LARDEUR, Technical Project Manager
Identity card
Activity: Manager of congress and exhibition sites
Date of creation: 2008
Workforce: +400 employees
Location: Paris Ile-de-France
Scope
- The daily users of the solution belong to the technical teams, sales departments and service providers.
- 800+ sensors deployed on 3 sites
Goals
- Objectivize the comfort and well-being of visitors on all sites
- Identify the drifts on the state of operation of the various buildings
- Offer new services to improve customer experience and satisfaction
Results
- Increase in the satisfaction rate from 70 to 80%.
- Real-time monitoring of comfort and service quality
- Creation of new services
- Increased operational efficiency
The results
“With over 500,000 square meters of exhibition space to manage, it is difficult to measure the temperature at any point throughout the day. So guaranteeing a level of comfort in this context is quite a feat. So the installation of connected objects made sense for us,” says Jean Baptiste Lardeur, technical project manager.
At Viparis, the project has a double challenge: an operational challenge on the one hand, in order to identify drifts in the buildings’ operating status; and on the other hand, a challenge in terms of the ability to offer new customer services.
The level of visitor comfort is the first indicator that Viparis seeks to measure. Several hundred Adeunis Comfort CO2 temperature sensors are positioned throughout the exhibition halls. It is now possible to correlate the temperature of an area with its energy needs to heat or cool it. It is then easier to propose a better balance between the need for visitor comfort and its energy cost. With the implementation of this project, Viparis was able to imagine new services for the client-organizer of the event, while acting on the pro-activity of the teams in the event of possible concerns related to heating or air conditioning.
In addition to monitoring the temperature of the reception areas, the level of satisfaction of the sanitary facilities was an important issue. With an average of 150 toilets per site, it is absolutely impossible to have the level of cleanliness checked throughout the day and even more difficult to guarantee it. Today, thanks to the solution implemented with Synox, it is possible to know in real time the level of satisfaction with the cleanliness of the premises, and to trigger corrective actions quickly.
The cleaning service has thus gained in operational efficiency, via the data reported by the satisfaction buttons installed on site, while improving the customer satisfaction rate from 70 to 80%.
We had already carried out several unsuccessful – and expensive – POCs before testing SoDATA#Viz but when we saw the real-time curves of our 50 objects, only one week after signing the POC, it quickly convinced us!
Jean-Baptiste LARDEUR, Technical Project Manager
The return of experience, in podcast
Download the testimonial in PDF
As a publisher and integrator of IoT platforms, Synox supports companies and communities wishing to implement their IoT projects easily and securely, regardless of the objects and technology used.
Viparis is the European leader in conventions and trade shows. It operates 9 major event sites in the region and welcomes 10 million visitors (general public, professional visitors, spectators) and 800 events in all sectors every year.
Adeunis, a French manufacturer of IoT sensors, is the expert in IoT solutions dedicated to optimizing building management. Its mission: to support the digitalization of our customers’ businesses through IoT solutions.