Customer testimonial

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Background

These equipments are connected to the teleassistance box tand immediatly prevent the Alerte association listening center. According to the need, the listener will send the appropriate help alert (family and/or professional caregivers, firefighters, doctors…).

The association work is regional but some offers can be extended to the entire french territory.

The goal is to offer a proximity service and emphasise social relationships: according to their choice, regular entertainment are proposed to the susribers such as boat trips, cultural and gastronomic outing etc.

Throughout the year the suscribers can benefit from comfort calls. Thus, in addition to its rescue service, the association provides a real sense of caring for its suscribers.

The technical solution chosen 

There are several manufacturers and teleassistance solutions that represent a safe and reliable way of communication. Today, according to the telephone subscription, several teleassistance offers are proposed: it can be used by the suscriber’s phone line and/or the cellular network in case of non-unbundled zone or back up.

To ensure an unfailing communication, the boxes provided by Alerte Association are equipped with multi-operator M2M SIM cards. These SIM cards provided by Synox are specific to sensure a better communication between the machines and a continuous service thanks to their ability to connect to different 2G/3G/4G networks.

For over 10 years now, the Alerte Association has been using Synox’s SIM cards to ensure a safe communication of its teleassistance units.

Once the data volume required for a teleassistance unit has been determined, all that needs to be done is to order the SIM cards from the Synox SoM2M platform.

In our sector, an effective communication is a critical point because our service is linked to people. We chose Synox when we need technical support because it provides a quick diagnosis and solution.
Brice PETAUD, Technical Manager

SoM2M#IoT platform – Monitoring dashboard & Trigger bracelet and locket – Alerte Association

It is possible to manage from the platform all the SIM card park such as checking the connectivity, the network attachment, data consumptions etc. It also allows to make a first diagnosis in case of a non-communication of a card. The customer stay autonomous to make the first steps such as the network detachment for example. And if the problem is more important the Synox’s technical support intervene quickly to restore the communication.

A decisive turn 

Currently Teleassistance faces a change of dimensioning since the switched telephone network will soon no longer be available to ensure the units teleassistance communication. Indeed, the switched telephone network is the historical telephone network maintained by Orange (e.g France Télécom). This technology at end-of-life and costly to maintain no longer bear the new ways of communication so it will be progressively stopped and replaced.

Therefore, the cellular network has a major role tu play as well as the M2M lines exploitation dedicaded to critical uses such as teleassistance. Synox supports the Alerte association in its transformation to ensure a quality service for the well-being and the safety of its subscribers.

The Alerte Association DNA clearly deals with the social aspect of our actions. We make sure that our subscribers feel good and sometimes it even results in a customized gift for centenarians.
Brice PETAUD, Technical Manager