How was the Alerte association able to optimize its processes and increase its service quality with the Synox’s solutions?
Alerte is an association that provides to its susribers a complete teleassistance solution: from the box installation to the follow-up calls. Subscribers are equipped with a warning system that they turn on in case of need (locket, watch etc.) without having to pick up their phones…
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These equipments are connected to the teleassistance box tand immediatly prevent the Alerte association listening center. According to the need, the listener will send the appropriate help alert (family and/or professional caregivers, firefighters, doctors…).
The association work is regional but some offers can be extended to the entire french territory.
The goal is to offer a proximity service and emphasise social relationships: according to their choice, regular entertainment are proposed to the susribers such as boat trips, cultural and gastronomic outing etc.
Throughout the year the suscribers can benefit from comfort calls. Thus, in addition to its rescue service, the association provides a real sense of caring for its suscribers.
The technical solution chosen
There are several manufacturers and teleassistance solutions that represent a safe and reliable way of communication. Today, according to the telephone subscription, several teleassistance offers are proposed: it can be used by the suscriber’s phone line and/or the cellular network in case of non-unbundled zone or back up.
To ensure an unfailing communication, the boxes provided by Alerte Association are equipped with multi-operator M2M SIM cards. These SIM cards provided by Synox are specific to sensure a better communication between the machines and a continuous service thanks to their ability to connect to different 2G/3G/4G networks.
For over 10 years now, the Alerte Association has been using Synox’s SIM cards to ensure a safe communication of its teleassistance units.
Once the data volume required for a teleassistance unit has been determined, all that needs to be done is to order the SIM cards from the Synox SoM2M platform.
In our sector, an effective communication is a critical point because our service is linked to people. We chose Synox when we need technical support because it provides a quick diagnosis and solution.
Brice PETAUD, Technical Manager
SoM2M#IoT platform – Monitoring dashboard & Trigger bracelet and locket – Alerte Association
It is possible to manage from the platform all the SIM card park such as checking the connectivity, the network attachment, data consumptions etc. It also allows to make a first diagnosis in case of a non-communication of a card. The customer stay autonomous to make the first steps such as the network detachment for example. And if the problem is more important the Synox’s technical support intervene quickly to restore the communication.
A decisive turn
Currently Teleassistance faces a change of dimensioning since the switched telephone network will soon no longer be available to ensure the units teleassistance communication. Indeed, the switched telephone network is the historical telephone network maintained by Orange (e.g France Télécom). This technology at end-of-life and costly to maintain no longer bear the new ways of communication so it will be progressively stopped and replaced.
Therefore, the cellular network has a major role tu play as well as the M2M lines exploitation dedicaded to critical uses such as teleassistance. Synox supports the Alerte association in its transformation to ensure a quality service for the well-being and the safety of its subscribers.
The Alerte Association DNA clearly deals with the social aspect of our actions. We make sure that our subscribers feel good and sometimes it even results in a customized gift for centenarians.
Brice PETAUD, Technical Manager
Alerte association was born out of the idea of Simone ANDRE, Rhône General Council Vice President in charge of Social Affairs and Deputy Mayor of Lyon.
The principle: a transmitter connected to the phone line which allows to provide a personalised assistance to the person in difficulty at the right time.
Vivons Alerte is intented to encourage home care for the elderly and places great importance on human and social dimension in its teleassistance work through a customized support and social relationships.
As an IoT editor and integrator platforms Synox supports companies and communities wishing to easily and safely implement their IoT project whatever the objetcs and technologies used.
Its mission: allowing companies and communities to transform themselves by taking advantage of IoT emerging technology potential in a complete autonomy in a sustainable development way.
Creation date: 1977
Headcount: 18 employees
Geographic scope: National coverage with regional location in Rhône Alpes and in Northen Ardèche
- More than 780 multi-operator M2M SIM cards
- SoM2M platform daily use to order new cards and monitor consumptions
The stress felt by suscribers during this epidemic period is fortunately relieved by the caring support of the association, which have all the necessary tools.
Indeed, the teams of Association Alerte and Synox apply all their skills remotely to maintain the quality service.