They trust us

HORIBA Medical’s Yumizen analyzers are complex products that may require upgrades, checks and maintenance. The company must therefore be as close as possible to the customer to be able to anticipate breakdowns, but also to test and check the equipment before going to the customer’s premises. The goal is to understand if the problem is related to the use of the product, or if the product is in trouble and requires intervention.

And, to prepare for this, the manufacturer requires access to data, products and interfaces at customers far away from the company. So HORIBA Medical sought a solution that would allow it to connect its instruments, collect and send data while being concerned about privacy and cyber security.

In moving toward IoT, one of HORIBA Medical’s key goals is to be well prepared for potential interventions. HORIBA Medical wanted to move towards IoT, since it is by capturing data that we can be alerted and therefore anticipate. But the company needed support. HORIBA Medical initially sought a turnkey solution. Then the company realized that the problem went beyond the pure connection. The real challenge lies in finding an infrastructure that can interface the products regardless of the customer’s configuration and country, internet or telephone network configurations. One of HORIBA Medical’s challenges is also the ability to support the 24-hour environment, rather than availability based solely on French working hours, which do not match those of all customers worldwide.

After competing with several IoT players who seemed to have the solution to its problems, HORIBA Medical realized that in addition to being a local company, Synox was the most favorable solution and was able to support HORIBA Medical in its transformation. Synox seemed to them to be a company that had the required experience and that was already offering services to other clients. In addition, the fact that it is a human-sized company allowed us to bring agility to a large group like HORIBA Medical.